Refund policy

Last updated: November 4, 2025

 

OVERVIEW
 At The Brownie Girl, every order is freshly baked just for you. Because our brownies are made to order and are perishable, we have a different return process than shops selling non‑food items. Please read below for details.

 

SECTION 1 - RETURNS
 We do not accept returns on brownies once they have been collected or delivered, as they are perishable and freshly baked to order.

 

SECTION 2 - DAMAGES AND ISSUES
Please check your order upon delivery or collection. If your brownies arrive damaged, incorrect, or if there is a quality issue, contact us immediately at info@thebrowniegirl.mt or alternative call us on +(356) 77530514 with your order details and photos. We will review the issue and, if appropriate, arrange a replacement or refund.

 

SECTION 3 - EXCEPTIONS / NON-RETURNABLE ITEMS

• All food items are non-returnable due to their perishable nature.
• Gift cards and sale items are non-refundable

 

SECTION 4 - EUROPEAN UNION 14 DAY COOLING OFF PERIOD
 Under EU law, the 14 days right of withdrawal does not apply to perishable goods made to order. By placing an order with us, you acknowledge that this exemption applies.

 

SECTION 5 - REFUND
 If a refund is approved (for example, due to damaged or incorrect items), it will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@thebrowniegirl.mt or alternatively call us on (+)356 77530514.